Korti’s – Orders, Refund & Exchange Policy
1. Order Confirmation
Once you place an order with Korti’s, you will receive a confirmation email with your order details.
- Please review your order carefully.
- If you notice any errors, contact us within 48 hours at support@kortisdenim.com
We begin processing 48 hours after your purchase, so changes may not always be possible after this window.
2. Pre-Orders
Some Korti’s products may be offered as pre-orders.
- Estimated shipping dates will be clearly stated on the product page.
- By placing a pre-order, you acknowledge and accept the stated production and delivery timeline.
- Pre-orders cannot be cancelled once production has started.
3. Pricing & Payments
- All prices are listed in CAD (Canadian Dollars) unless otherwise stated.
- Prices may include applicable taxes and shipping (as part of promotional offers).
- Payments are securely processed through our payment providers (e.g., Stripe).
4. Shipping Policy
- Orders are shipped to the address provided at checkout.
- Please ensure your shipping information is accurate.
Korti’s is not responsible for:
- Delays caused by carriers
- Incorrect addresses provided by customers
- Customs delays (if applicable)
Tracking information will be provided once your order is shipped.
5. Returns & Exchanges
We want you to feel confident and comfortable in your Korti’s jeans.
Eligibility
You may request a return or exchange if:
- The item is unused, unworn, and in original condition, with inner label
- Tags are still attached
- The request is made within 30 days of delivery
- To request exchange or return please send an email requesting to the following email: support@kortisdenim.com
Non-returnable items
- Final sale items
- Items damaged due to misuse or wear
6. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Please allow 5–10 business days for processing.
Important Notes
- Shipping fees are non-refundable, unless the item is defective or incorrect.
- If a promotional offer included free shipping, the original shipping cost may be deducted from the refund.
7. Exchanges
If you need a different size:
- We recommend requesting an exchange as soon as possible due to limited inventory.
- Exchanges are subject to stock availability.
- Send a request to: support@kortisdenim.com
If your requested size is unavailable, a refund will be issued.
8. Damaged or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 7 days of delivery
- Include photos and your order number
We will resolve the issue promptly at no additional cost to you. Email: Support@kortisdenim.com
9. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Korti’s is not responsible for lost return packages.
10. Contact Us
For any questions regarding your order, returns, or refunds:
📧 Email: support@kortisdenim.com
Our Promise
At Korti’s, we design jeans that truly fit — because confidence starts with comfort.
If something isn’t right, we’re here to make it right.